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Our Policies

Jinovations logo with the name Jinovations

Customer Service Policy

Jinovations logo with the name Jinovations

Your absolute satisfaction is our main goal.

 

Jinovations is committed to exceeding your expectations by providing timely, professional, and courteous service. We have created our products with love and care using high quality materials. If for some reason you are not 100% satisfied, please reach out to us at: jinovations.1@gmail.com so we can assess and rectify the situation. We will return your email inquiry within 48 hours. Our team is ready to help you, and will work diligently to resolve any issues or concerns. You are our cherished customer and our goal is to build long-term relationships based on prompt, honest, and trustworthy communication.

 

If you have any questions or concerns about our customer service policy, please contact us at jinovations.1@gmail.com

 

Customer service is important to us, and we want to make sure that we are providing the best possible service. If you have any internal suggestions on how we can improve our customer service, please share them with us. We look forward to working with you for years to come.

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Shipping Policy

Jnovations logo with the name spelled out

At Jinovations, we are committed to delivering your purchases as quickly and efficiently as possible while ensuring that they arrive in the best possible condition. Currently, your products will be sent directly to you from Jinovations via USPS or UPS carriers to handle our shipping and delivery services. 

 

When you place an order with us, we will provide you with an estimated delivery time frame based on your location and the selected shipping method. Our delivery carriers are carefully selected based on their reliability, speed, and track record of delivering packages safely and on time. They use state-of-the-art technology and transportation methods to ensure that your purchases are handled with care and delivered to you as quickly as possible. 

 

We also take great care in packaging your items to ensure that they arrive in the best possible condition. Our team carefully selects the appropriate packaging materials to protect your purchases from any damage during transit, and we take extra precautions for fragile or delicate items. 

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Return Policy

Jinovations logo with name spelled out

To ensure the best quality, we do not accept returns for consumable merchandise. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

No returns or exchanges on sale or clearance Items.  Unless due to an error on our part or if the merchandise is defective, the return shipping for a refund or exchange is at the customer’s expense.  Original shipping costs will not be refunded.

 

To start a return, you can contact us at jinovations.1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at jinovations.1@gmail.com.

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Damages

Jinovations logo with the name spelled out

Damage is usually caused by careless handling during shipping.

 

We recommend that you check your order carefully upon receipt, especially if the package appears damaged externally. If your package or its contents are visibly damaged upon receipt notify the shipper immediately as you probably have a claim with them. You may need to document with photos.

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Privacy Policy

Jinovations logo with the name spelled out

At Jinovations, we take your privacy very seriously. We are committed to protecting your personal information and ensuring that it is used only for the purposes for which it was intended. This Privacy Policy outlines how we collect, use, and share your information when you use our e-commerce site.

 

COLLECTION OF INFORMATION

When you use our site, we may collect certain information from you. This information may include your name, email address, postal address, phone number, payment information, and other information that you provide to us. We collect this information in order to provide you with our services, process your orders, and communicate with you about your orders.

 

USE OF INFORMATION

We use the information we collect from you to provide you with our services, process your orders, and communicate with you about your orders. We may also use your information to improve our site, personalize your experience, and send you marketing communications about our products and services.

 

SHARING OF INFORMATION

We will never sell your personal information to third parties. However, we may share your information with third-party service providers who help us provide our services, process your orders, or communicate with you about your orders. These service providers are contractually obligated to use your information only for the purposes for which it was intended.

 

SECURITY OF INFORMATION

We take the security of your personal information very seriously. We use industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.

 

YOUR CHOICES

You have the right to access and control your personal information. You may request to access, modify, or delete your personal information by contacting us at jinovations.1@gmail.com You may also opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If we make any material changes to this policy, we will notify you by email or by posting a notice on our site.

 

CONTACT US

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at jinovations.1@gmail.com

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